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> VPS Backup Restore Fees, for those without paid backups
Posted: Apr 27 2007, 03:26 PM
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Group: Advantagecom Staff
Posts: 4,339
Member No.: 9
Joined: 12-July 02

Last year, we announced that backups of VPS accounts would no longer be an included part of the service and that there were separate fees to have the daily off-site backup service. (see http://forum.schmolie.com/index.php?showtopic=1977 )

We do, however, make a best effort to backup VPS accounts without paid backups, but only as space is available. By "best effort", we mean that there is no guarantee that the data is backed up or accessible for a restore. There is also no guarantee that there is a lengthy archival history. The oldest backup may only be from yesterday, if it is there at all. This policy allows for us to make the best use of our backup system resources and prioritize the use of that system for our shared servers (WebPro accounts, etc.) and those VPS accounts that have the paid backup service.

Some clients have availed themselves of this hidden "feature" on a repeated basis to restore files they accidentally modified rather than keeping their own copies of their files or paying for the backup service with their VPS.

Each restore takes a considerable amount of time for us to locate the file, extract it from a large archive, and place it in the customer's account. Because we didn't charge for it, some customers found it easier to just call or email us and request that a certain file be restored rather than locate the file on their own hard drive.

To ensure we can continue to dedicate time to this task and to make it more fair to those that have chosen to pay for backups, we're instituting a fee to restore data to a VPS that does not have the paid daily data backup service. The fee does not apply to those that have the paid backup service.

The restore fee to restore data to a VPS that does not have the paid backup service is $35 per restore, assuming we have the data on hand to restore.

If backups are important to your VPS, you should seriously consider adding the paid backup service to your VPS. VPS accounts with the paid backup service receive priority in the backup schedule and have longer data archival histories.

Those without the paid backup service have no guarantee that their VPS is being backed up and are subject to the restore fee ($35) if we do have the data and they need a file restored.

Andrew Kinney
CTO, Advantagecom Networks

Please do not private message me. My regular management duties preclude responding to every customer that sends me a support issue. Instead, post on the forum or contact tech support.
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