forum.schmolie.com -> RAID cache battery replacement

Help

Members

Welcome Guest ( Log In | Register )

RAID cache battery replacement, completed/postponed

Track this topic | Email this topic | Print this topic

andy	Posted: Jul 6 2018, 02:14 PM
Group: Advantagecom Staff Posts: 4,333 Member No.: 9 Joined: 12-July 02	We're replacing a failed RAID cache battery on the storage system that services hwVPS accounts. Once the replacement is installed and the battery has fully charged, storage performance will improve due to enabling advanced caching. The work will begin at approximately 3:15PM Pacific Daylight Time (GMT -7:00) on July 6, 2018. The work is expected to be complete by 4:00PM. We expect no downtime during this process. -------------------- Sincerely, Andrew Kinney CTO, Advantagecom Networks Please do not private message me. My regular management duties preclude responding to every customer that sends me a support issue. Instead, post on the forum or contact tech support.

andy	Posted: Jul 6 2018, 02:48 PM
Group: Advantagecom Staff Posts: 4,333 Member No.: 9 Joined: 12-July 02	There appear to be some problems with the replacement battery. We'll be doing some additional troubleshooting to confirm. No downtime is expected. -------------------- Sincerely, Andrew Kinney CTO, Advantagecom Networks Please do not private message me. My regular management duties preclude responding to every customer that sends me a support issue. Instead, post on the forum or contact tech support.

andy	Posted: Jul 6 2018, 03:33 PM
Group: Advantagecom Staff Posts: 4,333 Member No.: 9 Joined: 12-July 02	The new replacement battery module is defective. We're making arrangements with the seller to have it replaced. We're in the process of removing the failed replacement battery module so it can be returned. No downtime is expected. -------------------- Sincerely, Andrew Kinney CTO, Advantagecom Networks Please do not private message me. My regular management duties preclude responding to every customer that sends me a support issue. Instead, post on the forum or contact tech support.

andy	Posted: Jul 6 2018, 03:52 PM
Group: Advantagecom Staff Posts: 4,333 Member No.: 9 Joined: 12-July 02	This work is complete for now. We'll re-attempt the battery module replacement when we receive the new battery module. -------------------- Sincerely, Andrew Kinney CTO, Advantagecom Networks Please do not private message me. My regular management duties preclude responding to every customer that sends me a support issue. Instead, post on the forum or contact tech support.

1 User(s) are reading this topic (1 Guests and 0 Anonymous Users)

0 Members:

« Next Oldest | Outages and Maintenance | Next Newest »