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Updated off-hours support instructions, as of April 20, 2018

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andy	Posted: Jun 12 2016, 05:49 PM
Group: Advantagecom Staff Posts: 4,317 Member No.: 9 Joined: 12-July 02	We've made a couple changes to how to contact off-hours support. Specifically, we've changed how to email off-hours support and added instructions for SMS text. Please note, the email address for off-hours support has changed. The phone number remains the same. Please review the changes at the following site and update any notes or contact records you may have so that you have the correct information on hand when needed. http://support.schmolie.com/weekend-support.shtml -------------------- Sincerely, Andrew Kinney CTO, Advantagecom Networks Please do not private message me. My regular management duties preclude responding to every customer that sends me a support issue. Instead, post on the forum or contact tech support.

andy	Posted: Aug 21 2017, 04:15 AM
Group: Advantagecom Staff Posts: 4,317 Member No.: 9 Joined: 12-July 02	We also have a new option available for non-urgent technical support issues. We now have 24/7 ticket based support. Please login to your billing control panel and submit a technical support ticket. If you do not have a billing account in that system, it is because you are one of a handful of customers that have not had their billing moved to the new system. Please email billing@advantagecom.net and request that your billing account be moved into the new billing system. -------------------- Sincerely, Andrew Kinney CTO, Advantagecom Networks Please do not private message me. My regular management duties preclude responding to every customer that sends me a support issue. Instead, post on the forum or contact tech support.

andy	Posted: Apr 20 2018, 11:24 AM
Group: Advantagecom Staff Posts: 4,317 Member No.: 9 Joined: 12-July 02	Free 24/7 phone support is now available for accounts that include phone support. Just call our regular technical support phone number (509-522-3696 or 888-509-8644) any time and follow the prompts (option 3 as of April 20, 2018). -------------------- Sincerely, Andrew Kinney CTO, Advantagecom Networks Please do not private message me. My regular management duties preclude responding to every customer that sends me a support issue. Instead, post on the forum or contact tech support.

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