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> Memorial Day hours, May 30, 2016
amy
Posted: May 27 2016, 09:44 AM
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Group: Advantagecom Staff
Posts: 59
Member No.: 7
Joined: 12-July 02



Our office will be closed on Monday, May 30, 2016 for Memorial Day, a US federal holiday.

The network and servers will continue to be monitored 24/7 and any problems detected by our monitoring will be promptly resolved, as usual. smile.gif Off-hours technical support will also be available, as usual.

Please note that our billing staff do not work outside business hours, nor are they paid to be on call 24/7 like technical staff. If you have a billing issue and call for off-hours technical support, you will still be charged the per-incident fee, but will need to wait until 9am Pacific Standard time (GMT -8:00) on the following business day for help with your billing issue.

Please, do not call off-hours technical support for billing issues. Our technical staff cannot help with billing issues. It is recommended that if you have a bill coming due over the holiday or weekend that you pay it before the holiday and weekend to avoid any problems. If you are on auto-pay and your credit card was not declined, you should have no trouble.


If you have a technical support issue that you've verified is not due to an unpaid bill, then refer to the following URL for information on how to contact off-hours technical support:
http://support.schmolie.com/weekend-support.shtml


--------------------
Kind regards,
Amy Kinney

Executive I2E2 | Advantagecom Networks, Inc.
http://chat.simplywebhosting.com/livehelp.php?department=2
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