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> When server goes down, are ther no backups?
pacific
Posted: Dec 23 2005, 11:24 PM
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Hello, Andy:

Last night's and today's UPIPE down times caught me working on several sites. I had to wait until service was resumed, to finish my work.

Regarding this mornings UPIPE downtime:
Is there not backup/redundents so when one server fails, another takes over until normality can be restored? A failed fan would automatically make a switchover happen?

I thought this was how things were set up.
The external routing that you have no control over, wellk, that's somehow unavoidable, but server backups?....


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andy
Posted: Dec 24 2005, 10:32 AM
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Group: Advantagecom Staff
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Joined: 12-July 02



The Upipe server has never and will never have a redundant auto-failover server.

Here's why:
  • There would have to be much higher Upipe prices to support the additional costs, which are much more than just additional server hardware.
  • It has never been advertised or even implied that Upipe accounts employ server load balancing and/or fail-over.
  • Most people with Upipe accounts wouldn't understand the higher prices, let alone pay them.
  • There are very few non-redundant components in the system, so it is extremely rare when something causes the system to fail.
  • It is not possible to buy a second Plesk 5 software license for a second system - they are no longer sold.
  • It is not something that can be done on a 'per-account' basis. It is an all account or no account type of issue.


To be clear, it was a CPU fan that failed (one of two in the system - two cpu's). That had happened once previously about a year ago. Since this is the second time one of the CPU fans has failed in that system, we've decided to explore the possibility of a fanless cooling solution. The case fans in the system are all redundant, so if we can find a fanless cpu cooling solution that uses normal case airflow only, we should be able to avoid this type of problem in the future.


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Sincerely,
Andrew Kinney
CTO, Advantagecom Networks

Please do not private message me. My regular management duties preclude responding to every customer that sends me a support issue. Instead, post on the forum or contact tech support.
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pacific
Posted: Dec 29 2005, 03:23 PM
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Thanks, Andy, great explanation.


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