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> Thanksgiving, Christmas, & New Years holiday hours, Nov. & Dec. 2015, Jan. 2016
Posted: Nov 23 2015, 08:58 AM
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Group: Advantagecom Staff
Posts: 59
Member No.: 7
Joined: 12-July 02

Here is a schedule of our office hours for the upcoming holidays:
  • Closed November 25, 26, and 27, 2015 for Thanksgiving, a US federal holiday. Regular office hours resume Monday, November 30.
  • Closed December 24, and 25, 2015 for Christmas, a US federal holiday. Regular office hours resume Monday, December 28.
  • Closed January 1, 2016 for New Years. Regular office hours resume Monday, January 4.

The network and servers will continue to be monitored 24/7 and any problems detected by our monitoring will be promptly resolved, as usual. smile.gif Off-hours technical support will also be available, as usual.

Please note that our billing staff do not work outside business hours, nor are they paid to be on call 24/7 like technical staff. If you have a billing issue and call for off-hours technical support, you will still be charged the per-incident fee, but will need to wait until 9am Pacific Standard time (GMT -8:00) on the following business day for help with your billing issue.

Please, do not call off-hours technical support for billing issues. Our technical staff cannot help with billing issues. It is recommended that if you have a bill coming due over the holiday or weekend that you pay it before the holiday and weekend to avoid any problems. If you are on auto-pay and your credit card was not declined, you should have no trouble.

If you have a technical support issue that you've verified is not due to an unpaid bill, then refer to the following URL for information on how to contact off-hours technical support:

Kind regards,
Amy Kinney

Executive I2E2 | Advantagecom Networks, Inc.
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