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> Power outage, no downtime - ran on generator
andy
Posted: Nov 7 2017, 12:46 PM
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Group: Advantagecom Staff
Posts: 4,297
Member No.: 9
Joined: 12-July 02



From approximately 8:15AM to 10:55AM Pacific time (GMT -8:00), utility power was out at the datacenter. The datacenter ran on generator for the duration and experienced no downtime.

This was a regional power outage reportedly caused by a garbage truck crashing into a high voltage line utility pole during freezing fog this morning.

Our office didn't have power from 8:15AM to 11:50AM Pacific time (GMT -8:00). Ticket support continued to function, but phone support was unavailable during that time.


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Sincerely,
Andrew Kinney
CTO, Advantagecom Networks

Please do not private message me. My regular management duties preclude responding to every customer that sends me a support issue. Instead, post on the forum or contact tech support.
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