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> SPAM PROTECTION SERVER IS DOWN, according to the login page
pacific
Posted: Jan 2 2009, 11:00 PM
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I have and Anti-spam and anti-virus filtering setup for 2 websites, and they both report:

Server is down. You can select another System.

on the Control Panel Home / System page.

ID number 2142 and 2486.

It has been off for some time. Expiry dates are in March and april of 2009, so they should still be valid.
thanks for looking into this.


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andy
Posted: Jan 3 2009, 11:43 PM
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Group: Advantagecom Staff
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Joined: 12-July 02



You're looking at HSPC, right?

HSPC has a quirk that shows that for the system tab of any subscription not based on Plesk or Virtuozzo. For subscriptions not based on Plesk or Virtuozzo, ignore the "system" tab in HSPC because it is irrelevant since HSPC is only doing billing for other types of subscriptions sold through that system.

Do you have reason other than that to believe it is down?

I logged into the admin area of the anti-spam system and took a look around. In general, it appears to be working normally. We also monitor the system 24/7 and are alerted of any trouble as it happens so it can be corrected, usually before customers notice.

If you are seeing something wrong (other than the erroneous message in HSPC), it does not appear to be system wide and we'll need further details to troubleshoot.


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Sincerely,
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CTO, Advantagecom Networks

Please do not private message me. My regular management duties preclude responding to every customer that sends me a support issue. Instead, post on the forum or contact tech support.
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pacific
Posted: Jan 5 2009, 02:23 PM
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Looks like I was using the incorrect login page, which gave me more or less the BILLING info, and I should have been accessing the SETTINGS info (confused).

I used:
https://manage.speedingbits.com/cp/

and should have been using:
http://cskv.speedingbits.com/

Thanks for your help, Andy
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pacific
Posted: Jan 5 2009, 05:05 PM
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Group: Members
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Member No.: 68
Joined: 19-September 02



My client is complaining that there is a lot of mail coming through that is NOT being filtered by this service you offer. I looked, and could not find any place to change the settings so it would filter out more junk (with the possibility of filtering out the wanted email). Is this true, it's not adjustable, or am I missing something?

By the way, the service IS filtering out a lot of junk.


--------------------
PACIFIC WEBSITES
Website Promotion and Maintenance

(250) 339-2687
Toll-free: 1-866-726-0788
Monday - Friday, 9 to 5
HELPING YOUR BUSINESS SUCCEED ONLINE.
www.PacificWebsites.com
* * * * * * * * * * * * * * * * * * * * *
"Over 1,000/day Club"
* * * * * * * * * * * * * * * * * * * * *
Website Promotion - we get results
* * * * * * * * * * * * * * * * * * * * *
PMUsers Website
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andy
Posted: Jan 6 2009, 09:02 AM
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Group: Advantagecom Staff
Posts: 4,340
Member No.: 9
Joined: 12-July 02



There are some techniques involving the use of a dedicated IP address for the sites needing better spam protection that might help if you're not already using them.

Basically, it involves getting a dedicated IP address and then firewalling that IP address so that spammers cannot send email directly to the server of the web site in question allowing them to bypass the filtering.

If you haven't already done this, it can help dramatically.

Additional information can be found at:

http://kb.simplywebhosting.com/idx/9/219/article/

To get further help with implementing that solution, email support@advantagecom.net or post again on this thread.

If you've already implemented that solution for the domain(s) in question, there may be other factors in play that support can review and propose changes that should help.


--------------------
Sincerely,
Andrew Kinney
CTO, Advantagecom Networks

Please do not private message me. My regular management duties preclude responding to every customer that sends me a support issue. Instead, post on the forum or contact tech support.
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andy
Posted: Jan 6 2009, 06:20 PM
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Group: Advantagecom Staff
Posts: 4,340
Member No.: 9
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I realized after rereading your question that I didn't directly address part of your question.

You asked if the behaviour of the anti-spam service is adjustable. The answer is a qualified "yes".

The core logic cannot be adjusted, but you can add additional manually created filters. For instance, if you would never legitimately receive an email with the word viagra in it, you can create a filter to prevent that email from being delivered. Granted, the system generally does a very good job at filtering out that kind of junk on its own, so that particular filter would probably not be triggered often.

When creating custom filters, you do have to think carefully about any possible way your filter could be activated. It is easy to accidentally create false positives when using manually created filters. For example, if you don't ever want to see a message with the word "ant" in it, you have to craft the filter carefully so it doesn't grab messages with the word "grant" in it.

You can do filters based on the sender, subject, mail server name, IP address, message content, headers, and so forth.

We have found that there are generally minimal returns for creating filters manually. What catches spam today will likely be ineffective next week when the spam or techniques used by spammers have changed. Generally, those changing techniques are tracked and updated in the core of the system on a continuous basis anyway, so it will probably react faster than you can create manual filters. That being said, if you're receiving a unique kind of persistent spam not widely seen on the Internet, a manually created filter might be just what you need.

I don't have handy access to a non-administrator account on that system (which has access to a superset of the menus a normal user would have), so if you need help finding the right menu, I can have someone from the support department walk you through it.


--------------------
Sincerely,
Andrew Kinney
CTO, Advantagecom Networks

Please do not private message me. My regular management duties preclude responding to every customer that sends me a support issue. Instead, post on the forum or contact tech support.
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