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> Free 24/7 tech support by phone now available, via the normal support phone lines
andy
Posted: Mar 30 2018, 03:12 PM
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Group: Advantagecom Staff
Posts: 4,310
Member No.: 9
Joined: 12-July 02



We've added free 24/7 technical support by phone for hosting plans that include phone support. Just call the regular phone lines you'd use for tech support during business hours, but now someone will be there to answer and assist you by phone 24/7.

If you have a routine technical support issue and your hosting plan includes phone support, just call 888-509-8644 option 3 or 509-522-3696 option 3.

We'll be updating our phone system voice prompts and web site soon.

The previous method of getting "off-hours" technical support for a $35 fee remains available for the time being. We'll re-evaluate this in the near future. http://support.schmolie.com/weekend-support.shtml


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Sincerely,
Andrew Kinney
CTO, Advantagecom Networks

Please do not private message me. My regular management duties preclude responding to every customer that sends me a support issue. Instead, post on the forum or contact tech support.
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