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Click here to view this topic in its original format > Shared Web Hosting on Plesk > SSL Installed but still see the warning

Posted by: nels Dec 17 2003, 07:17 PM
I installed SSL Pro Comodo on and when I try to use it via https I get warned that the certificate is not trusted...what do I need to do to not have my customers see that warning? Feel free to take it for a test drive I don't require CC info to check out and the only all fields required are in sold-to fields including an email address

Is this a comodo question? I have also sent them an email.

Posted by: andy Dec 17 2003, 09:31 PM
Comodo should have provided you with what is known as a "root chain" certificate along with your actual certificate. Comodo should have an installation procedure for the root chain certificate that works with Plesk. If not, just send an email to and they'll be able to help you get it installed.

Posted by: nels Dec 18 2003, 04:54 AM
I did get a root chain and thought I applied it, I will look at the instructions again and try it again. Once the root chain is installed, do I need to do anything to turn it on?

Posted by: andy Dec 18 2003, 08:10 AM
Once the root chain is installed, do I need to do anything to turn it on?

Once it is installed, it will automatically be used. The only thing to keep in mind is that it may take up to an hour for the change to show up, but in this case it should be nearly instant unless I'm not remembering the Comodo root chain installation procedure correctly.

When you double click the lock icon on your web browser while using SSL at your site, you can check to see if the root chain certificate is installed by looking at the "certification path" tab (in MSIE6). You should see two or three certificates in the chain with yours at the bottom and no warnings, at least in MSIE6.

You can examine the following URL for an example of what you should see. Yours will likely look a bit different, depending on the chaining certificate they used, but it should be similar. Just click the lock icon on the browser when at that URL and look at the certification path.

Posted by: nels Dec 18 2003, 06:20 PM
I have turned on root certificate and still see the issue, maybe it will go away overnight. I am using plesk v5. under the root cert area there is another place to load a certificate...what should I load there?

I can send the files to your team and maybe you guys can install for me if I can't get this solved.


Posted by: andy Dec 18 2003, 11:29 PM
It looks fine to me. You may need to hit the refresh button on your browser. If that doesn't do it, try closing all browsers, rebooting, and reloading the page.

Posted by: nels Dec 19 2003, 06:14 AM
YEA SSL is now working. Thanks for the help.
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Posted by: Matt Jun 18 2008, 01:37 PM
We now have available a Basic one year SSL certificate (99.8% browser compatibility) for $50.00 per year. Purchase of the SSL certificate includes free installation. You can purchase the Basic one-year SSL certificate in our store at:,14399

We also have advanced SSL certificates available, with insurance policies, identity validation web site graphics, Extra Validation (EV) SSL certificates, and more. Contact our sales department at for pricing.

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